TERMS AND DELIVERY
WE ARE OPENING A NEW STORE
We will soon be moving to our new beautiful shop in Elmegade 25, on Nørrebro. Official opening SATURDAY 14th of NOVEMBER.
Until the new shop in opened, all return- and exchange deadlines will be extended accordingly.
These terms and conditions apply to all purchases made at SCHERNING.DK.
Please read them carefully. We may occasionally amend these terms and conditions and changes will be posted on the SCHERNING.DK site.
All prices are displayed in Danish Kroner (DKK) including Danish VAT (25%). Delivery costs are not included.
Please note that all of our jewellery is made by hand and therefore minor variations may occur from one piece of jewellery to another. Similarly the jewellery you receive may slightly vary compared to the jewellery shown on the photos.
Inquires concerning your order, please contact us at:
Phone: +45 60 15 85 05 (Mon-Friday 11 – 17.30 CET)
PLACING YOUR ORDER
Once you have completed your purchase in our online shop, we will email you an order confirmation.
All orders placed by you are subject to acceptance by us. If we are unable to accept your order, we will contact you promptly by email or telephone to inform you. All items are subject to availability.
When your order is ready for shipping, we will send you a new email including your invoice.
On SCHERNING.DK you can pay by credit card or MobilePay (DK).
We accept the following cards:
Visa, Maestro, MasterCard, Visa Electron, JBC, VISA-Dankort & Dankort.
When you place an order, the payment total will be reserved on your account, but the money will not be deducted from your account until we ship your order.
SCHERNING.DK is approved by NETS and uses a secure SSL-connection. All the data is encrypted and we are never in possesion of your credit card details.
We use QUICKPAY as our secure payment gateway. After clicking “Complete order”, you will be redirected to QuickPay to complete your purchase securely.
The default language in the QuickPay payment window is DANISH, but if you click the globe icon in the bottom right corner, you can choose ENGLISH.
SHIPPING & DELIVERY
We ship to Denmark and EU countries
- We offer FREE ParcelShop delivery on all orders (minimum DKK 299,-) delivered within Denmark.
- Orders less than DKK 299,- are charged DKK 32,- for ParcelShop delivery.
- Delivery at home address is DKK 45,-
EU COUNTRIES ·
- Shipping to EU countries: DKK 89,-
- We offer FREE EU shipping on orders of at least 3 items of jewellery (DKK 299). Minimum order total DKK 897 DKK.
Delivery time ·
- All orders placed before 14.00 CET, are shipped the same day (Mon-Friday).
- Delivery times vary according to shipping destination. DK orders are usually delivered within 1-2 days.
GLS ParcelShop ·
If you choose ParcelShop delivery (Denmark), you will receive mail/text message from GLS when your parcel is ready for pickup. T&T is also possible via link in confirmation email from us. Remember to bring legitimate ID when picking up the parcel. The parcel is available for pickup for 10 days, after which the parcel is sent back to us.
If you do not pickup your parcel (within the 10 days), you may be liable (at our discretion) to pay an extra delivery free.
Please note that failure to pickup order from ParcelShop is NOT accepted as a cancellation of your order.
All items are subject to availability. If we are unable to fulfil your order, we will get in touch with you as soon as possible. If you do not wish to wait for us to restock, exchange the item, you are free to cancel your order. Please note that your card will not be charged until your order is ready for shipment.
RIGHT TO RETURN AND EXCHANGE
As per the Danish Sale of Goods Act our jewellery is covered by a 2 year warranty.
You have the right to return/exchange the items within 14 days of receiving your purchase. If you wish to return/exchange, please email us at email@example.com - remember to include the order number.
(Please note that failure to pickup order from ParcelShop is NOT accepted as a cancellation of your order.)
Please return the product(s) without undue delay and no later than 14 days from the date on which you informed us of your wish to return or exchange. The jewellery must be unused and in a saleable condition including the original jewellery box.
We suggest that you reuse the box we shipped the jewellery in, and that returns are shipped through a registered delivery method so that you have a record of their return. The shipment is your liability until we have received it. Shipping cost for returns are paid by you. Remember to fill out the ‘Return form’ included with your jewellery.
We will refund the purchase, to the card used at purchase, once we have received the jewellery.
Returns/exchanges should be mailed to:
SCHERNING københavn aps
DK-2500 Copenhagen N